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Responsibilities:

Provide technical support for end-user devices and standard applications
Troubleshoot hardware, software, and connectivity issues
Handle IT incidents and service requests within defined SLAs
Monitor daily IT operations and ensure service availability
Support LAN/Wi-Fi connectivity and basic network issues
Monitor and manage basic server operations as assigned
Monitor backup processes and report any failures
Maintain IT assets inventory and device lifecycle tracking
Prepare and configure devices for new users (onboarding)
Ensure endpoint security policies and updates are applied
Maintain documentation and prepare periodic IT reports
Coordinate with vendors and assist in IT-related tasks and projects

Requirements:

Bachelor’s degree in IT or related field (or equivalent experience)
2–5 years of experience in IT operations or a similar role
Good knowledge of Windows OS and common business applications
Basic understanding of networking and troubleshooting
Experience with user support, devices, and IT operations
Fluency in English is required
The Hindi language is an advantage
Experience in a GCC environment is preferred
Good communication and problem-solving skills

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Apply for IT Operations Specialist at Palms Agro Production Co.